Canon Printer Won’t Scan on Windows or Mac? Try These Solutions
- markscull20
- Jul 1
- 4 min read
If your Canon printer won’t scan +1-801-878-6858, ensure it’s properly connected to your computer or network. Check that the scanning software is installed and up to date. Restart the printer and computer, and verify scanner settings in the Canon utility. Updating drivers or reinstalling the software may also fix the issue.
Easy Steps to Fix Canon Printer Won’t Scan
If your Canon printer won’t scan on Windows or Mac +1-801-878-6858, don’t worry. This comprehensive guide will help you diagnose and resolve the problem step by step.
Let’s explore the common causes and working solutions to get your Canon printer scanning again—fast and effectively.
Why Your Canon Printer Won’t Scan
Before diving into the solutions, it's important to understand why your Canon printer is not scanning +1-801-878-6858:
USB or network connection issues
Outdated or missing scanner drivers
Firewall or antivirus blocking scanner communication
Incorrect scan settings or destination folder
Software conflicts or compatibility issues with Windows or macOS updates
IJ Scan Utility or Canon software not working properly
Once you understand the potential causes, it’s easier to find the right fix.
Solution 1: Check Physical Connections and Power
Start with the most basic checks:
For USB-connected printers:
Ensure the USB cable is securely connected to both the printer and the computer.
Try a different USB port.
Avoid using USB hubs—connect directly to your computer.
For network-connected printers (Wi-Fi or Ethernet):
Confirm the printer and computer are on the same Wi-Fi network.
Print a network configuration page from your printer to verify connectivity.
Restart your router, printer, and computer to re-establish the connection.
If the connection is unstable or not working, your Canon printer may not be able to scan at all.
Solution 2: Restart the Printer and Computer
Sometimes, simply restarting your printer and PC or Mac can clear temporary glitches and allow the scanner to work again.
Power off the printer and unplug it for 30 seconds.
Reboot your computer.
Power the printer back on and attempt a scan.
If scanning now works, it was likely a temporary software hiccup.
Solution 3: Use the IJ Scan Utility
Canon provides the IJ Scan Utility +1-801-878-6858, a free program that enables easy scanning to your computer.
To use it:
Download the latest IJ Scan Utility from the Canon Support page.
Launch the utility on your computer.
Choose the appropriate scan type: Document, Photo, or Auto.
Select your Canon printer/scanner model from the dropdown list.
Click Scan and check if the scanner starts.
If your Canon printer won’t scan, and the utility doesn’t recognize the scanner, proceed to reinstall the drivers (see below).
Solution 4: Reinstall Canon Printer Drivers
A common reason your Canon printer is not scanning +1-801-878-6858 is outdated or corrupted drivers.
Steps for Windows:
Open Device Manager > Imaging Devices.
Right-click the Canon scanner and click Uninstall.
Go to the Canon Support website and:
Enter your printer model.
Download and install the latest scanner driver and MP driver package.
Reboot your PC and test the scan again.
Steps for Mac:
Open System Settings > Printers & Scanners.
Remove the Canon printer by selecting it and clicking the minus (-) sign.
Go to Canon’s website and install the latest ICA driver for your model.
Add the printer again via Printers & Scanners > + (Add).
This step usually resolves driver-related scanning issues.
Solution 5: Check Scanner Settings and Destination Folder
Sometimes scans are performed correctly, but files aren’t saved due to improper configuration.
What to check:
In Canon IJ Scan Utility, go to Settings.
Choose the correct destination folder (e.g., Documents > Scanned Files).
Ensure the selected file format (PDF, JPEG) is supported.
Check if Auto Scan or Document Scan is selected incorrectly.
Misconfigured settings can cause the scanner to silently fail or not save your files.
Solution 6: Firewall or Antivirus Interference
Antivirus software and firewalls can occasionally block the Canon scanner from communicating with your computer.
Fix:
Temporarily disable your firewall or antivirus and try scanning.
If the scan works, add Canon software (e.g., IJ Scan Utility, Network Scan Utility) to your firewall exceptions list.
Re-enable your firewall/antivirus after configuring exceptions.
Solution 7: Run the Windows or macOS Scanner Troubleshooter
On Windows:
Go to Settings > Update & Security > Troubleshoot.
Select Additional troubleshooters > Printer or Scanner.
Follow the on-screen instructions.
On macOS:
While macOS lacks a dedicated scan troubleshooter, removing and re-adding the printer usually helps. You can also reset the printing system entirely:
Go to System Settings > Printers & Scanners.
Right-click in the left panel and choose Reset printing system.
Add the Canon printer again and test the scan.
Bonus: Use Canon PRINT App for Mobile Scanning
If your Canon printer is connected to Wi-Fi and supports mobile features, try scanning via the Canon PRINT Inkjet/SELPHY app:
Download the app from Google Play or the App Store.
Connect your mobile device and printer to the same network.
Open the app, choose your printer, and tap Scan.
This workaround can help when desktop scanning fails.
When to Contact Canon Printer Support
If none of the above solutions work and your Canon printer still won’t scan +1-801-878-6858, you may have a hardware issue such as:
Faulty scanner sensor
Broken scanner lid or contact plate
Mainboard malfunction
In such cases, visit Canon's support+1-801-878-6858 or contact their printer helpline. Have your model number, operating system, and a description of the issue ready.
Conclusion
When your Canon printer won’t scan on Windows or Mac +1-801-878-6858, it can disrupt your workflow, but the good news is that most scanning issues are software-related and easily fixable. From checking cables and network settings to reinstalling drivers or tweaking scan preferences, the steps above cover all major troubleshooting techniques.
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