15 Top Solutions to Fix Canon Printer Offline Issue Permanently: Complete Guide
- markscull20
- Jul 1
- 4 min read
If your Canon printer shows as offline +1-801-878-6858, it may be due to connectivity issues, outdated drivers, or incorrect settings. Check the printer’s connection to Wi-Fi or USB, ensure it’s set as the default printer, and disable “Use Printer Offline” mode in settings. Restarting the printer and computer can also help.
Step-by-Step Guide to Resolve Canon Printer Offline Error
Seeing your Canon printer display an Offline +1-801-878-6858 error just when you need to print an important document can be incredibly frustrating. This issue is common across both Windows and macOS systems and usually means that your printer and computer are not communicating properly.
In this guide, we’ll walk you through detailed, step-by-step instructions to fix the Canon printer offline error and prevent it from happening again.
What Does "Canon Printer Offline" Mean?
When your Canon printer is marked as offline, it typically means your system can't communicate with the printer. This could be due to:
Network or USB connection issues
Printer not set as default
Outdated or corrupted drivers
"Use Printer Offline" mode enabled
Software or firmware glitches
IP address conflicts in wireless setups
Step 1: Check Physical Connections and Power
Start with the basics to ensure the printer is ready.
Turn on your Canon printer and check for error messages on its display.
If using a USB connection, make sure the cable is securely plugged into both the printer and computer.
For wireless printers, confirm they are connected to the same Wi-Fi network as your computer.
Restart the printer and the computer to reset any temporary communication issues.
Step 2: Set Canon Printer as Default
Sometimes your operating system may be sending print jobs to a virtual printer or a previously connected printer.
On Windows:
Go to Control Panel > Devices and Printers
Right-click on your Canon printer.
Click Set as default printer.
On macOS:
Go to System Settings > Printers & Scanners
Select your Canon printer.
Set it as the default from the dropdown menu.
Step 3: Disable “Use Printer Offline” Mode (Windows)
Windows may place the printer in offline mode automatically under certain conditions.
Go to Devices and Printers.
Right-click on your Canon printer and choose See what’s printing.
In the new window, click on the Printer tab.
Ensure “Use Printer Offline” is unchecked.
If it’s checked, click to deselect it.
Step 4: Restart the Print Spooler Service (Windows Only)
The print spooler is a background service that manages print jobs. Restarting it often clears the offline status.
Press Windows + R, type services.msc, and press Enter.
Scroll down and find Print Spooler.
Right-click it and choose Restart.
Try printing again once the service restarts.
Step 5: Reconnect Canon Printer to Wi-Fi
If you're using a wireless Canon printer, it may have disconnected from the network.
To reconnect:
On your printer, go to Settings > Wireless LAN Setup.
Choose Easy Setup or Manual Setup.
Select your Wi-Fi network and enter the password.
Once connected, print a network configuration page to confirm the connection.
Step 6: Remove and Re-Add the Printer
Sometimes removing the printer and reinstalling it resolves underlying issues.
On Windows:
Go to Settings > Devices > Printers & Scanners.
Select your Canon printer and click Remove device.
Click Add a printer or scanner and follow the prompts to reinstall it.
On macOS:
Go to System Settings > Printers & Scanners.
Select your Canon printer and click the minus (-) button to remove it.
Click the plus (+) button to add it back.
Step 7: Update or Reinstall Canon Printer Drivers
Outdated or corrupted drivers can cause offline errors.
Visit the official Canon Support website.
Enter your printer model (e.g., PIXMA TS5320).
Download the latest drivers and software for your operating system.
Install the updates and restart your computer.
If the issue persists, uninstall the printer driver completely and reinstall it from scratch.
Step 8: Assign a Static IP Address (For Wireless Printers)
When printers get new IP addresses from your router periodically, the computer may lose track of them.
Fix:
Log into your router admin panel (usually via 192.168.0.1 or 192.168.1.1).
Find your Canon printer in the connected devices list.
Reserve or assign a static IP address to the printer.
On your computer, open printer properties > Ports > Configure Port, and enter the new static IP.
Step 9: Check Firewall and Antivirus Software
Sometimes, security software can block your printer's communication.
Temporarily disable your firewall or antivirus.
Try printing again.
If successful, add your printer or Canon utilities to the exceptions list of your firewall/antivirus.
Step 10: Reset the Printer to Factory Settings
If all else fails, restoring the printer to its default settings can resolve stubborn offline issues.
Navigate to Settings > Device Settings > Reset Settings on your Canon printer.
Choose Reset All or Reset LAN Settings.
Reconnect to Wi-Fi and reinstall the printer on your computer.
Bonus: Use Canon’s Printer Support Tools
Canon offers software tools like:
Canon IJ Network Tool – for diagnosing network issues.
Canon Print App – for mobile setup and printing.
Canon Support Assistant (online chat) – for real-time help.
Visit Canon’s official support page to download these tools or contact their helpline.
Conclusion
The Canon printer offline +1-801-878-6858 error is typically fixable with simple troubleshooting. Whether it's adjusting printer settings, updating drivers, or resetting your network, this guide offers solutions to get your printer back online quickly. Following these steps can save time and help maintain your printer’s reliability.
If you've tried everything and the issue persists, it may indicate a hardware problem. In that case, contact the Canon printer support team for further assistance.
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